Shipping rate varies depending on your region. Please enter your postal code in the "Cart" section > "Get shipping estimates" to get an estimated shipping rate.

Shipping methods 

We offer free in-store pickup during our business hours at our Montreal & Toronto Showroom. Affordable shipping is available to major cities in Canada. Please go to the checkout page to get an estimate of the shipping fee.

Default Curbside: This is the method we use for large and heavy items ship in a freight truck. The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside Placement of item on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so it is important to arrange to have additional people help you.

Since, delivery is curb-side, WAZO does not cover installation services however, for tables and benches, the holes for the legs are pre-drilled; the screws and tools needed are provided as well.

For further instructions on table/ bench assembly please visit our you-tube tutorial:  https://www.youtube.com/watch?v=XTAQJ7BcYs4

Please note that our shipping partners may have difficulty delivering to remote areas there will be additional cost charge in some cases. We will contact you to make special arrangements in such situations.

 

Delivery Time Frame

Your order will be processed and dispatched to our shipping partners once your order is fulfilled. Once dispatched, the carrier will deliver the items to you. In certain cases, they may need to contact you to schedule the delivery of your order. It will take approximately 10-15 business days for your order to arrive, depending on the location. Remote areas will could be subject to a supplementary charge to be determined. Please contact our customer service team for more updated info.

Pre-ordered items

We will contact you to arrange for delivery as soon as pre-ordered items arrive in our warehouse; delivery will then take the usual shipping time mentioned above depending on the destination. 

For orders with both existing stock and pre-ordered products, the order will be shipped out together when both are available. If you want to have the in-stock item to be shipped separately, shipping fee will be applied again.

Delivery Status

Upon dispatch of your order from our warehouse, you will receive an email with your tracking number and a link to our couriers’ website which will allow you to track your products in transit. Alternatively, for larger orders, the shipping company will get in touch with you to inform you of the status of your order and confirm the delivery date. If you are not available to receive the merchandise following the delivery company’s call for the appointment, the order will be returned to Wazo Furniture. In the eventuality of the order being sent back by the carrier, it will be the responsibility of the consignee to have the package re-expedited.

Modification of Order

To cancel or make any modification to your existing order, such as a delivery address or add an item to your invoice, you have 24hrs to do so. Please contact our Customer Service team to make the changes. We may be able to meet that request if your shipment hasn’t left our warehouse .If it already has left our warehouse, please note that the shipping fee will still apply. If you miss the delivery, please contact the carrier to arrange another appointment. Additional charges will apply.

 

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