RETURN & EXCHANGE POLICY
At Wazo Furniture, we are committed to customer satisfaction and quality assurance of our products. In order to provide excellent service and peace of mind for our consumer we provide guarantee and return options on many of our products.
We believe in the quality of our products therefore we guarantee all of our sofas and tables for one year. Our chairs carry a six month guarantee for residential use only. Should the product become defective due to manufacturing defects, we will either exchange or repair it during this period. It is the responsibility of the customer to arrange for shipping the product to and from our location.
Please note that the warranty does not cover items on final sale.
We understand that products do not always work out, or fit your space as expected; so we offer a return and exchange policy of 14 days upon delivery or pick up. In order to return the merchandise, it must not be damaged and must be kept in its original packaging.
If a product has already been delivered, a return shipping fee of $25 is collected on the return for the province of Quebec. For bulky and heavy items such as sofas, beds, tables and other items, the return shipping fee is $100. For the rest of Canada, the return shipping fee is $49 for order value below $249, and $100 for orders above $250. In addition, 15% of the order value is charged as a restocking fee. The shipping fee is non-refundable.
For orders scheduled for delivery at a later date, the 14 day return and exchange policy applies. To cancel such an order after 14 days following the date of purchase, the 15% restocking fee applies.
Items on sale are not eligible for refund. All table sales are final sale and not eligible for refund. Customized tables are not eligible for refund nor for exchange.
We would like you to have a peace of mind when buying from Wazo and receive the best deal for your purchase; so we offer a 14 day price match. Should your item go on sale within 14 days of purchase, we will issue you store credits for the difference. Promotions cannot be combined unless otherwise stated in the promotion rules.
Please note that price matching does not apply to final sales and flash sales, nor to limited-time sales. Please also note that price matching voids the original warranty on the product.
After purchasing an item, clients have up to 14 days to pick up their merchandise. The item will not be kept in the reservation area after the pickup period unless otherwise agreed on. Restocking fees will apply for orders cancelled after the pickup period.